Taxi Stockholm - 15 00 00

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FAQ – One Time Password

First time logging in with your phone number on a new device  
When you log in with your phone number for the first time on a new device or online, you will receive a text message with a verification code. If you’re not the one logging in, you don’t need to do anything about the message. The code can only be sent to your phone number. If you want to log in with another mobile number, you need to have the active number avaliable to verify the login.  

When you enter the verification code on your new device or the web, you confirm that you trust the device you are logging in on. As an existing customer, you may also be asked to verify your email address. You will need to verify both email and phone number before you can make a reservation. As a new customer, you will need to enter your name, email address and phone number. It is important to remember that you need to log in with a verification code on all devices you choose to log in to your Taxi Stockholm account. 

Do I need two different accounts for my private number and work number?  
A profile with taxi Stockholm can only have one phone number. You can have multiple profiles but with different phone numbers. You can also log in to the “same profile” on different phones with different numbers, as long as you have access to the number and can verify yourself when logging in. However, if you want to log in to different profiles, you need to log out and log in again. 

I don’t want to give out my phone number for various reasons. I want to keep it private. Can’t I book on the app?  
Your mobile number and email address are needed to make a booking in our digital booking channels such as the app and the web. This information is stored in your user profile (see also our Privacy Policy). Your phone number is also needed for the booking, we use this for notification/communication about your trip. However, if you have a protected identity, we recommend that you book anonymously via our switchboard 08-15 00 00. 

What happens if I delete my app and download it again?  
If you uninstall the app and download it again, you will need to log in again with a verification code.    

Does the password disappear completely? 
Yes, you will no longer need a password to log in, it will only be possible with the verification code you receive when you confirm your mobile number and email address. 

Will I be kicked out and will I have to verify myself every time? 
Once you have logged in, you do not need to verify yourself again the next time you use our service. However, this is necessary if you change your mobile phone, computer or browser or if you log out of your profile. This also applies if you uninstall the app and reinstall it again. 

What if I want to book for someone else?  
You can still book for someone else even if you are logged in via your profile. To do so, add the traveler’s name and phone number when you make the booking. You will be able to see this booking in your history, and no text message will be sent to the traveler as you have the confirmation on your phone. If you book online, a confirmation SMS will be sent to the traveler’s mobile phone number. However, if you book in the app, notifications will be sent to your app. Bookings are personalized. You can connect multiple accounts as an ammount of paymentmethods in the app, but you can only be logged in with one profile at a time per device. 

How do I add my Taxi Stockhom account to the app? 
If you do not have a user profile registered with us before, a profile is created when you verify your phone number and email address. It is on this profile that you can then view your bookings. We also use this information to send booking confirmations to you. Then, under payment methods, you can add an account by clicking on the profile figure in the top right corner of the app. Then select payment methods and then add a taxi account. There you fill in what is required. It is important to remember not to use spaces when entering the password. You are now ready to select the taxi account the next time you book. 

What is the biggest change?
The biggest change for you as a customer is that you no longer need to log in with a password to book a trip with us. We use a verification code when you log in. You don’t have to keep track of your username and password, all you need to enter is your mobile number and email address and then enter the verification code that you receive via SMS or email from us. 

For how long are the verification codes valid?  
The mobile number and email address verification codes are valid for 10 minutes. If you have not logged in within this time, you can request a new code in the app or on the web in the login flow. 

I have requested a verification code but do not receive it, what should I do?   
You can request a new code during the login procedure. You will also have the opportunity to double check that your email address is correct, if it is wrong you can choose to enter a different one. 

What do I do if my device is lost or stolen?  
Contact Customer Service on 08-728 27 00 (open weekdays 08-16) They will help you force a logout from your devices/ and delete the profile or device if desired. 

I can not receive the verification code sent to my mobile device 
Check that you have entered the correct phone number. You can do this by going back to the app or the web or by canceling the login and starting again. If you still don’t receive a code on your mobile device, contact our customer service on 08-728 27 00 and they can help you find out what data you have linked to your profile. 

I have requested a verification code too many times, what should I do? 
There is a limit to the number of new codes you can request. The reason is that we want to reduce the risk of unauthorized access to your account. If you have accidentally requested too many codes/failed to enter the right code, you will have to wait a while before you can try to log in again. 

I already have a profile, but I don’t know what data is linked to it?  
Before Taxi Stockholm switches to the new login method, you can log in to your profile as usual with your email address and your personal password. Once you have logged in, you can go to your user profile on the web or in the app and see what information is registered. Before we switch to the new login method, it is important that we have your correct mobile number. If you do not have any information about your profile at all, you can call our customer service on 08-728 27 00 and get help to find out what information you have registered with us. 

I have a new phone number and I want to add it 
If you want to change your phone number, please log in with the new number, i.e. log out first (if you are logged in), and enter the new phone number during the login procedure. To access your booking history, you must enter the same email address you used before. 

I have a new mobile device and I want to add it
If you install our app on a new phone, you will be asked to log in to your user profile as usual the next time you use it. You will need to verify your mobile number and email address. 

I did not find an answer to my problem 
If you have not found an answer to your questions using the information above, you are welcome to contact our customer service for assistance. You can easily fill in the form for further assistance. 

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