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Pick-up address*

Your destination*

Pick-up date*

Time*

Name*

Phone number*

How do you want to be met?

Do you have checked in luggage?

Yes

No

Flight number*

Payment on account

Account number*

Password*

Reference

Special character Å Ä Ö

Child safety seat

Built in booster cushion

One Two

Animals accompany

Station wagon

Station wagon

Large car (5-7 passengers)

5 6 7

Fixed price

Fixed price could not be calculated, please call 08-15 00 00 for more information

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Notice to the driver

*Mandatory field

Book later - and more choices

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  • Unknown address, destination
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  • Wrong dateformat
  • Incorrect accountnumber or password
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  • It's not possible to make a reservation for a big car at fixed price, please call 08-15 00 00 for more information

Pick-up address*

Your destination*

Pick-up date*

Time*

Name*

Phone number*

How do you want to be met?

Do you have checked in luggage?

Yes

No

Flight number*

Payment on account

Account number*

Password*

Reference

Special character Å Ä Ö

Child safety seat

Built in booster cushion

One Two

Animals accompany

Station wagon

Station wagon

Large car (5-7 passengers)

5 6 7

Fixed price

Fixed price could not be calculated, please call 08-15 00 00 for more information

[No translation for /book/errors/bigfixedadr, en]

Notice to the driver

*Mandatory field

Please note that your reservation will be treated as a direct booking.

Please note that your fixed price has been updated.

Please note that you must confirm the reservation.

An error occurred. Try again later or dial +46 8 15 00 00 for your order

Confirm order

Verify that the information is correct and agree to the terms below. You confirm the booking by clicking on the button "confirm order". If any information is incorrect, you can change the information in the form on the left and select "Update" button.

Thank you for your order

Your order number:

Confirmation sent.

Your order has been sent when a booking number has been received. Unfortunately we can not provide you with a booking confirmation at this time.

Booking confirmation by e-mail and/or SMS

E-mail address

Mobile phone number

Pre-booking of taxis can be made no earlier than 20 minutes ahead. Orders made closer in time is treated as a direct order.

A calculated fixed price is valid for 4 minutes if the booking takes longer than that, a new price will be calculated.

Order details

Pick-up address:
Destination:
Date:
Time:
Date/Time: Immediately
Name:
Phone number:
Flightnr:
How do you want to be met?:
How do you want to be met?:
Checked in luggage:
Child safety seat
1 Built in booster cushion
2 Built in booster cushions
Animals accompany, station wagon not needed
Animals accompany, station wagon needed
Station wagon
Green car
Large car 5 passengers
Large car 6 passengers
Large car 7 passengers
Fixed price:
Notice to the driver:

Using taxi account

Account number:
Reference:

Order confirmation

E-mail address:
Mobile phone number:

Conditions of Travel

The following conditions apply when you travel with Taxi Stockholm 150000 AB (Taxi Stockholm below). If you, or the company or organization where you are working, reaches a Company Agreement with Taxi Stockholm, the terms of the account provisions or the Company Agreement take priority over these Conditions of Travel.  

Introduction

Taxi Stockholm aims to be the leading partner for taxi services; with superior service, quality and availability for Stockholm residents and their guests. We want to distinguish ourselves significantly from our competitors by always exceeding customer expectations. We wish to be a responsible community operator that aims to be more than just a taxi.

Our intention with these travel conditions is to describe our services and present the responsibilities we assume towards having you as a customer, and which we expect that the customer assumes towards us. The intention is also to reasonably define the responsibilities Taxi Stockholm takes on board in the performance of its services.

Ordering cars

At Taxi Stockholm, you have several ways of booking a trip, including Taxi Stockholm´s iPhone and Android applications, texting, calling, via the web or by hailing a taxi on the street.

Once the order has been made via text, App or Mobile Web, you will get a confirmation of your order. If the confirmation does not appear to correspond to your order, please contact the Taxi Stockholm switchboard immediately by calling 08-15 00 00 (for private customers) or 08-612 00 00 (for business customers).

If the car doesn't show up

If the taxi you ordered does not arrive on time, please contact the Taxi Stockholm switchboard immediately by calling 08-15 00 00 (for private customers ) or 08-612 00 00 (for business customers). If you have received an order number it's a good idea to have it on you when you call, so you can quickly identify your order.

Luggage

Our drivers will assist you with loading and unloading your luggage both at the beginning of the journey and at the final destination. Be sure to pack your entire luggage into the car, or that the entire luggage is handed over to the driver. When you step out of the car at the end of your journey, make sure you do not leave any of your items behind; luggage, mobile phone, wallet and other items. As a customer you are responsible for any items you leave behind.

If you left something behind you in the taxi, please contact our Customer Centre during business hours by calling 08-728 27 00 ( and pressing 2 ). After office hours please contact the Taxi Stockholm switchboard instead by calling 08-15 00 00 (for private customers) or call 08-612 00 00 (for business customers).

If you find any item in the car that has been left behind by a previous passenger, you may not bring the item with you, you should bring the misplaced item to the driver’s attention.

Things which are found in taxis at the end of the trip, and are not immediately claimed, are handed over by the driver to the Police Lost Property Department at Bergsgatan 52. The phone number is 010-5633610 and the Lost and Found Department is open weekdays from 1 pm to 3 pm.

Prices

If the journey is not carried out at a fixed price the tariff Taxi Stockholm applies when the trip is done is applicable. The prices are always displayed on price stickers placed both inside and outside of the taxis. You also find information on prices at Taxi Stockholm´s website.

As a customer, you usually have the opportunity to ask Taxi Stockholm to offer you a fixed price. This fixed price is based on how long the trip is expected to take, given the selected route at the point in time that the trip is going to take place. If you want an offer of a fixed price, you should enquire about this from the driver before the journey begins. You can also request a fixed price when you are placing your order through our switchboard.

A waiting charge is imposed from the time when the taxi arrives at the collection address and this is not included in the fixed price. When pre-ordering, a waiting charge is imposed from the time when the pre-ordered begins, regardless of whether it has been booked for a fixed price or not.

Payment

When paying for your fare as a customer, you can choose from several different payment methods. Taxi Stockholm accepts most major credit cards and you can also pay with cash, not only in Swedish currency, but also in Euro, British pounds and U.S. dollars. If you have registered an account with Taxi Stockholm, either as a company or as a private individual, you can pay subsequently by invoice. This kind of account is provided by Taxi Stockholm at your request, after the customary credit check, and on the conditions applied by Taxi Stockholm.

As a customer, you are always entitled to receive a receipt for your payment.

Complaints

If you are not satisfied with the performed journey or not satisfied with our services in general, we encourage you to notify us of this by contacting the Taxi Stockholm Customer Care during office hours: telephone 08-728 27 00 ( press 2 ), or by e-mail kund@taxistockholm.se. There is also a form on our website that you can use for comments. After office hours you can contact Taxi Stockholm's switchboard by calling 08-15 00 00 (for private customers) or 08-612 00 00 (for business customers).

You should make your complaint as soon as possible but no later than 15 days after the journey took place (or 15 days from when the journey should have taken place, in the event of no trip being made). Are you an invoicing customer and wish to raise an objection about an invoice, this must be done within 15 days after receipt of invoice.

Taxi Stockholm's goal is that you will receive an answer about how your complaint will be processed within five working days. The nature of the matter, however, implies that a reply may well be delayed a little longer.

Taxi Stockholm's responsibility and liability

If you suffer an injury while travelling with Taxi Stockholm, depending on the type of injury you suffered and how the damage occurred, you may well be entitled to compensation. You should always make sure to notify Taxi Stockholm as soon as possible if you have suffered an injury and wish to claim compensation; within 15 days from the date the injury occurred.

For personal injury and damage to property transported in the taxi vehicle, it is the regulations of the Motor Traffic Injuries Act (1975:1410) which apply. This usually means that the compensation is paid out through the taxi vehicle's motor insurance (or from that of any other vehicle involved). If you should suffer an injury or property damage during your journey with Taxi Stockholm, you should therefore seek reimbursement from the transporting taxi vehicle's motor insurance. If you get in touch with Taxi Stockholm they will give you information about which insurance company you can turn to.

If you suffer any other injury which is not reimbursed by the car's motor insurance, you may be entitled to compensation from Taxi Stockholm if Taxi Stockholm has caused the injury through negligence. Taxi Stockholm's liability is limited however to direct injury/damage, which means that Taxi Stockholm is not liable for indirect damage, such as loss of income, revenue or profits, or production, third party or other consequential damages. Besides personal injury, Taxi Stockholm's responsibilities are also capped at a fixed amount per injury: For property damage, the limitation is one (1 ) base amount and for pure economic loss ten (10) % of the current base amount, under the National Insurance Act (1962:381), at the time that the journey was undertaken.

Taxi Stockholm has no responsibility whatsoever if Taxi Stockholm's ability to perform services was prevented, or for damage arising, through circumstances beyond Taxi Stockholm's control; circumstances such as government action, strikes or other labour disputes, fuel shortages, machine or other vehicle damage, harsh weather or unexpected disruption in activities.

 

Customer's obligation to limit the damage

If you suffer an injury, you are obliged to do what is reasonable to limit your injury. Taxi Stockholm is not obliged to pay compensation for losses or damage that you yourself ought to have avoided.

Insurance

All taxi vehicles which are connected to Taxi Stockholm are insured to an appropriate extent against injury to passengers and damage to their property. In addition to this, Taxi Stockholm has signed adequate liability insurance for other types of damage at a sufficient amount.

Processing of personal data

Taxi Stockholm is responsible for the personal information which you as a customer submit to Taxi Stockholm in association with ordering a taxi. The personal information will be treated confidentially and in accordance with applicable laws and Taxi Stockholm retains a high level of IT security.

Taxi Stockholm uses your personal information for executing your order and for offering you as good a service as possible in connection with this. Taxi Stockholm may also use the information to improve our services and products, or for customizing our communications to you and for forwarding you information, offers and newsletters, or for asking you questions or in the context of additional marketing.

Taxi Stockholm's use of your personal information is mainly confined to Taxi Stockholm, but it may also entail your information being submitted to, or becoming linked to, other records at our partners and suppliers.

You are of course entitled to view the information about you which exists in the register. If this information is incorrect, incomplete or irrelevant, you are entitled to request that the information be corrected.

If you no longer wish to receive advertising and offers from Taxi Stockholm, you are welcome to get in touch with Taxi Stockholm:

Marknad och Försäljning [Marketing and Sales]

Box 6576

113 83 Stockholm

E-mail address: resevillkor@taxistockholm.se

 

If we do not agree

If you submit a complaint about Taxi Stockholm's services, or claim compensation for an injury you suffered and are not satisfied with the notification you have received, Taxi Stockholm offers you the opportunity of getting in touch with Taxi Stockholm's Customer Ombudsman. The phone number is 08-728 26 00.

If you are not satisfied with the response which you receive from Customer Ombudsman in the matter, you have, of course, the opportunity of turning to the National Board for Consumer Complaints:

Allmänna Reklamationsnämnden (ARN) [Board for Consumer Complaints]

Teknologgatan 8 C, Stockholm

Box 174, 101 23 Stockholm

Tel no. 08 - 508 860 00

 

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