Conditions of Travel
The following conditions apply when you travel with Taxi Stockholm 150000 AB (Taxi
Stockholm below). If you, or the company or organization where you are working,
reaches a Company Agreement with Taxi Stockholm, the terms of the account
provisions or the Company Agreement take priority over these Conditions of Travel.

1. Introduction
Taxi Stockholm aims to be the leading partner for taxi services; with superior
service, quality and availability for Stockholm residents and their guests. We
want to distinguish ourselves significantly from our competitors by always
exceeding customer expectations. We wish to be a responsible community
operator that aims to be more than just a taxi.
Our intention with these travel conditions is to describe our services and
present the responsibilities we assume towards having you as a customer,
and which we expect that the customer assumes towards us. The intention
is also to reasonably define the responsibilities Taxi Stockholm takes on
board in the performance of its services.

Taxi Stockholm also owns other taxi companies in the Stockholm area; these
operate under their own brand names. In order to streamline the overall
vehicle capacity and increase access for you as a customer, Taxi Stockholm
may allow some of these companies, as subcontractors, to perform the
services which you have ordered from Taxi Stockholm. Naturally, Taxi
Stockholm has obligations in such cases and Taxi Stockholm is responsible
for the subcontractor’s work as if it were Taxi Stockholm themselves who
had performed the service; and we make the same demands on the
subcontractor that we would on ourselves when it comes to service, quality
and availability. This means that these conditions apply as if Taxi Stockholm
actually conducted the service and you should contact Taxi Stockholm if you
have any questions.

2. Ordering cars
At Taxi Stockholm, you have several ways of booking a trip, including Taxi
Stockholm´s iPhone and Android applications, texting, calling, via the web or
by hailing a taxi on the street.
Once the order has been made via text, App or Mobile Web, you will get a
confirmation of your order. If the confirmation does not appear to
correspond to your order, please contact the Taxi Stockholm switchboard
immediately by calling 08‐15 00 00 (for private customers) or 08‐612 00 00
(for business customers).

3. If the car doesn’t show up
If the taxi you ordered does not arrive on time, please contact the Taxi
Stockholm switchboard immediately by calling 08‐15 00 00 (for private
customers ) or 08‐612 00 00 (for business customers). If you have received an
order number it’s a good idea to have it on you when you call, so you can
quickly identify your order.

4. Luggage
Our drivers will assist you with loading and unloading your luggage both at
the beginning of the journey and at the final destination. Be sure to pack
your entire luggage into the car, or that the entire luggage is handed over to
the driver. When you step out of the car at the end of your journey, make
sure you do not leave any of your items behind; luggage, mobile phone,
wallet and other items. As a customer you are responsible for any items you
leave behind.

If you left something behind you in the taxi, please contact our Customer
Centre during business hours by calling 08‐728 27 00 ( and pressing 2 ). After
office hours please contact the Taxi Stockholm switchboard instead by calling
08‐15 00 00 (for private customers) or call 08‐612 00 00 (for business
customers).

If you find any item in the car that has been left behind by a previous
passenger, you may not bring the item with you, you should bring the
misplaced item to the driver’s attention.

Things which are found in taxis at the end of the trip, and are not
immediately claimed, are handed over by the driver to the Police Lost
Property Department at Bergsgatan 52. The phone number is 010‐5633610
and the Lost and Found Department is open weekdays from 1 pm to 3 pm.

5. Prices
If the journey is not carried out at a fixed price the tariff Taxi Stockholm
applies when the trip is done is applicable. The prices are always displayed on
price stickers placed both inside and outside of the taxis. You also find
information on prices at Taxi Stockholm´s website.

As a customer, you usually have the opportunity to ask Taxi Stockholm to
offer you a fixed price. This fixed price is based on how long the trip is
expected to take, given the selected route at the point in time that the trip is
going to take place. If you want an offer of a fixed price, you should enquire
about this from the driver before the journey begins. You can also request a
fixed price when you are placing your order through our switchboard.
A waiting charge is imposed from the time when the taxi arrives at the
collection address and this is not included in the fixed price. When preordering,
a waiting charge is imposed from the time when the pre‐ordered
begins, regardless of whether it has been booked for a fixed price or not.

6. Payment
When paying for your fare as a customer, you can choose from several
different payment methods. Taxi Stockholm accepts most major credit cards
and you can also pay with cash, not only in Swedish currency, but also in
Euro, British pounds and U.S. dollars. If you have registered an account with
Taxi Stockholm, either as a company or as a private individual, you can pay
subsequently by invoice. This kind of account is provided by Taxi Stockholm
at your request, after the customary credit check, and on the conditions
applied by Taxi Stockholm.
As a customer, you are always entitled to receive a receipt for your payment.

7. Complaints
If you are not satisfied with the performed journey or not satisfied with our
services in general, we encourage you to notify us of this by contacting the
Taxi Stockholm Customer Care during office hours: telephone 08‐728 27 00 (
press 2 ), or by e‐mail kund@taxistockholm.se. There is also a form on our
website that you can use for comments. After office hours you can contact
Taxi Stockholm’s switchboard by calling 08‐15 00 00 (for private customers)
or 08‐612 00 00 (for business customers).

You should make your complaint as soon as possible but no later than 15
days after the journey took place (or 15 days from when the journey should
have taken place, in the event of no trip being made). Are you an invoicing
customer and wish to raise an objection about an invoice, this must be done
within 15 days after receipt of invoice.

Taxi Stockholm’s goal is that you will receive an answer about how your
complaint will be processed within five working days. The nature of the
matter, however, implies that a reply may well be delayed a little longer.

8. Taxi Stockholm’s responsibility and liability
If you suffer an injury while travelling with Taxi Stockholm, depending on the
type of injury you suffered and how the damage occurred, you may well be
entitled to compensation. You should always make sure to notify Taxi
Stockholm as soon as possible if you have suffered an injury and wish to
claim compensation; within 15 days from the date the injury occurred.

For personal injury and damage to property transported in the taxi vehicle, it
is the regulations of the Motor Traffic Injuries Act (1975:1410) which apply.
This usually means that the compensation is paid out through the taxi
vehicle’s motor insurance (or from that of any other vehicle involved). If you
should suffer an injury or property damage during your journey with Taxi
Stockholm, you should therefore seek reimbursement from the transporting
taxi vehicle’s motor insurance. If you get in touch with Taxi Stockholm they
will give you information about which insurance company you can turn to.

If you suffer any other injury which is not reimbursed by the car’s motor
insurance, you may be entitled to compensation from Taxi Stockholm if Taxi
Stockholm has caused the injury through negligence. Taxi Stockholm’s
liability is limited however to direct injury/damage, which means that Taxi
Stockholm is not liable for indirect damage, such as loss of income, revenue
or profits, or production, third party or other consequential damages.
Besides personal injury, Taxi Stockholm’s responsibilities are also capped at a
fixed amount per injury: For property damage, the limitation is one (1 ) base
amount and for pure economic loss ten (10) % of the current base amount,
under the National Insurance Act (1962:381), at the time that the journey
was undertaken.

Taxi Stockholm has no responsibility whatsoever if Taxi Stockholm’s ability to
perform services was prevented, or for damage arising, through
circumstances beyond Taxi Stockholm’s control; circumstances such as
government action, strikes or other labour disputes, fuel shortages, machine
or other vehicle damage, harsh weather or unexpected disruption in
activities.

9. Customer’s obligation to limit the damage
If you suffer an injury, you are obliged to do what is reasonable to limit your
injury. Taxi Stockholm is not obliged to pay compensation for losses or
damage that you yourself ought to have avoided.

10. Insurance
All taxi vehicles which are connected to Taxi Stockholm are insured to an
appropriate extent against injury to passengers and damage to their
property. In addition to this, Taxi Stockholm has signed adequate liability
insurance for other types of damage at a sufficient amount.

11. Processing of personal data
Taxi Stockholm is responsible for the personal information which you as a
customer submit to Taxi Stockholm in association with ordering a taxi. The
personal information will be treated confidentially and in accordance with
applicable laws and Taxi Stockholm retains a high level of IT security.
Taxi Stockholm uses your personal information for executing your order and
for offering you as good a service as possible in connection with this. Taxi
Stockholm may also use the information to improve our services and
products, or for customizing (?) our communications to you and for
forwarding you information, offers and newsletters, or for asking you
questions or in the context of additional marketing.

Taxi Stockholm’s use of your personal information is mainly confined to Taxi
Stockholm, but it may also entail your information being submitted to, or
becoming linked to, other records at our partners and suppliers.
You are of course entitled to view the information about you which exists in
the register. If this information is incorrect, incomplete or irrelevant, you are
entitled to request that the information be corrected.

If you no longer wish to receive advertising and offers from Taxi Stockholm,
you are welcome to get in touch with Taxi Stockholm:

Marknad och Försäljning [Marketing and Sales]
Box 6576
113 83 Stockholm
E‐mail address: resevillkor@taxistockholm.se

12. If we do not agree
If you submit a complaint about Taxi Stockholm’s services, or claim
compensation for an injury you suffered and are not satisfied with the
notification you have received, Taxi Stockholm offers you the opportunity of
getting in touch with Taxi Stockholm’s Customer Ombudsman. The phone
number is 08‐728 26 00.

If you are not satisfied with the response which you receive from Customer
Ombudsman in the matter, you have, of course, the opportunity of turning to
the National Board for Consumer Complaints:

Allmänna Reklamationsnämnden (ARN) [Board for Consumer Complaints]
Teknologgatan 8 C, Stockholm
Box 174, 101 23 Stockholm
Tel no. 08 ‐ 508 860 00